Water Hygiene & Treatment Business Software
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Retain more customers with a personalised customer portal
Customers need regular services at their fingertips if they expect to keep on top of their water hygiene and treatment needs. Whether it’s a legal client who require a water hygiene and treatment service to keep on top of their legal requirements or a domestic customer who as is at risk of being exposed to Legionella bacteria and must follow a risk management programme, impressing and retaining your customers is important.
Workforce.FM features an impressive Customer Portal to open up clear lines of communication between you and your customers, whether it’s for a one-off job or recurring maintenance work. Depending on permissions given to them by office staff, customers can view or request jobs, quotes and invoices. If you have Stripe card payments enabled, then your customers can even process payments against their invoices through the Portal, which can also be integrated with your existing accounts software.
The portal’s two-way direct messaging system allows customers greater access to your water hygiene and treatment services while keeping your office staff firmly in the driver’s seat. Customers can discuss quotes, payments or upcoming jobs as well as get a hold of you with any urgent queries.